This help article is for an old version of Direct Mail.
We want you to feel confident purchasing from us. We offer a 30-day money back guarantee on the purchase of any Direct Mail pricing plan. If you are unsatisfied for any reason, please contact us within 30 days of purchase for a refund.
If you are on a Pay Per Email plan, any unused email credits will be refunded back to you at the same price you paid for them.
If you are on the Unlimited plan, we will refund your first month's subscription fee, provided you have not sent more than 1,000 emails.
If you are on the SMTP Access plan, you will be refunded first year’s subscription fee, provided you have not sent more than 1,000 emails.
Anti-Spam Policy
We take spam very seriously. Direct Mail must not be used to send unsolicited bulk email. If you are found using Direct Mail to send bulk email to people with whom your relationship does not meet our guidelines, or if your account is found in violation of our Terms of Use, you will not receive a refund.